Our Shipping Policy

Overview

CSPRO TECHNOLOGY specialises in providing cutting-edge digital software and services to our clients in the Information Technology sector. Understanding the critical nature of our products for your business operations, we ensure a seamless delivery process for all our digital offerings. This policy outlines the terms and methods of delivering our digital software and services.

Digital Delivery Methods

All CSPRO TECHNOLOGY software and services are delivered electronically via email or direct download links from our secure client portal.

Email Delivery

Upon successful purchase or subscription, customers will receive an email containing:

• • Product activation keys or license information (if applicable).
• • Download links for software or access instructions for services.
• • Comprehensive installation or service usage guides.

Client Portal Access

Customers will also gain access to the CSPRO TECHNOLOGY client portal, where they can:

• • Download purchased software.
• • Manage subscriptions and services.
• • Access support materials and resources.

Processing Time

Digital orders are processed immediately after confirmation of payment. Delivery emails or portal access credentials are typically sent within minutes of order completion. Please note that in rare cases, there might be a delay of up to 24 hours due to verification processes aimed at protecting our customers against fraud.

Subscription Activation

For subscription-based services, access becomes active immediately upon payment confirmation. Subscribers will receive an email detailing their subscription terms and instructions on how to access the service.

Updates and Upgrades

Customers with active subscriptions or warranties will receive automatic software updates as they become available. Notifications of these updates, along with instructions for downloading and installing, will be communicated via email.

Technical Support

CSPRO TECHNOLOGY offers comprehensive technical support for all our digital products and services. For assistance:

• • Visit the Support section in our client portal.
• • Contact our support team directly via email at support@csprotechnology.com

Refunds and Cancellations

Given the digital nature of our products, CSPRO TECHNOLOGY adheres to a strict refund policy. Please refer to our Return Policy document for detailed information on refunds and cancellations.

Amendments

CSPRO TECHNOLOGY reserves the right to amend this shipping and delivery policy anytime. Such changes will be effective immediately upon posting on our website. We are committed to ensuring that the delivery of our digital software and services meets your expectations. If you have any questions or require further information, please do not hesitate to contact our customer service team.

Thank you for choosing CSPRO TECHNOLOGY for your Information Technology solutions.